FAQS & POLICIES


WHAT IS THE GLOWTOCOL?

The Glowtocol is a skincare shop and online platform built just for you! This site was designed to be an easy-to-access virtual companion on your skincare journey. Designed and built by a nationally-certified licensed esthetician, The Glowtocol's mission is to teach you everything you need to know about caring for your own skin and empower you with the tools to do so, all in one place.

HOW DO I CHOOSE PRODUCTS FOR MY SKIN?

The Glowtocol was built to help you shop for your skin! Within this site you can find a number of helpful resources for getting started. To learn about specific products and get recommendations for your skin type, check out SKINCARE: 101. For daily routine ideas, visit the PROTOCOLS tab or for even more helpful information, browse the HOW-TOS section which is updated weekly with free tips and tricks. For more specific or detailed advice on putting together your perfect routine, we also offer virtual consultations with our in-house esthetician. See this page for details.

WHY DO YOU CARRY MULTIPLE SKIN CARE LINES? DO YOU RECOMMEND ONE OVER ANOTHER?

At the Glowtocol we work with numerous professional skincare lines and small makers. The idea is to provide you with a wide variety of product styles and price points to choose from when customizing your skin care. All products are vetted, tested and approved by a nationally-licensed esthetician. We will never carry a product that we don't know, love and trust for our own skin.

IS THE GLOWTOCOL A SUBSTITUTE FOR PROFESSIONAL SKINCARE?

Glowtocol protocols are designed to be a completely comprehensive system supporting your overall skin health for the long-term. Knowing that regular facial treatments aren't always something we have the time or the budget for, The Glowtocol strives to provide all of the same knowledge, products and tools that you would find at the esthetician's office.


That said, if facials are part of your regular routine, we love to hear it! You can still use this site as a supplemental resource to maintain and get even better results between visits.

DO YOUR PRODUCTS EVER GO ON SALE?

The Glowtocol is a small independently-run business working with other small, independent businesses to bring you the highest-quality products and the highest level of customer service. We rely solely on revenue from product sales to keep the site running and the free educational content coming every week. We also donate 5% of all proceeds from sales as part of our charitable giving initiative. (See this page for details.)


With all of this in mind, we regret that we are not able to deeply discount goods and services. However, as a token of our gratitude, we do offer quarterly free-shipping and other pop-up events to help you save and stock up on your favorite skincare. Sign up for our email list at the bottom of this page to find out when our next event is happening.

HOW FAST WILL MY ORDER SHIP?

Orders ship ASAP but typically within approximately 1-5 business days, unless noted otherwise. Once your order has shipped, you will receive an email containing tracking information. If any items are backordered you will be notified and backordered items will ship as soon as they are available. Most items sold-out items are re-stocked within 3-5 business days.


Please see this page for more details about our shipping and returns policy.

ARE GLOWTOCOL PRODUCTS CRUELTY FREE? VEGAN? ORGANIC? PARABEN & SULFATE FREE?

All featured brands on The Glowtocol are cruelty free as well as free of parabens and sulfates. Featured brands are chosen based on their commitment to clean ingredients but are not all organic. The majority of items are vegan, however we do not claim to be 100% vegan as some of the products contain honey or beeswax. If you require more specifics about which products are completely vegan, organic, gluten free or free of nuts, please send an email to hello@theglowtocol.com

CAN I USE THESE PRODUCTS WHILE PREGNANT?

The majority of our products are completely pregnancy-safe with only a few exceptions. These exceptions - products contraindicated during pregnancy or while breastfeeding - will be noted in the product description. Always consult your physician before using a new product or device during pregnancy.

DO YOU OFFER IN-PERSON SERVICES?

At this time we do not offer in-person services or product pick-up. See this page to learn more about virtual visits and consultations.

OTHER IMPORTANT POLICIES

By making use of any information on this website, you agree to the following:


NO WARRANTIES:

All of the information provided on this website is provided "AS-IS" and with NO WARRANTIES. No express or implied warranties of any type, including for example implied warranties of merchantability or fitness for a particular purpose, are made with respect to the information, or any use of the information, on this site. The Glowtocol makes no representations and extends no warranties of any type as to the accuracy or completeness of any information or content on this website.


DISCLAIMER OF LIABILITY:

The Glowtocol specifically DISCLAIMS LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES and assumes no responsibility or liability for any loss or damage suffered by any person as a result of the use or misuse of any of the information or content on this website. The Glowtocol assumes or undertakes NO LIABILITY for any loss or damage suffered as a result of the use, misuse or reliance on the information and content on this website.


MEDICAL DISCLAIMER

All material provided on this website is provided for informational purposes only, and is not intended as a substitute for the advice provided by your healthcare professional or physician.


USE AT YOUR OWN RISK:

This website is for informational purposes only. Consult with a physician or licensed skincare professional before following any of the protocols or advice contained on this website. It is your responsibility to evaluate your own medical and physical condition, as well as that of your skin, and to independently determine whether to perform, use or adapt any of the information or content on this website. Any facial treatment may result in injury. By voluntarily undertaking any advice displayed on this website, you assume the risk of any resulting injury.


See this page for our full Terms of Service and Privacy Statement.

FREE SHIPPING OVER $75. FLAT $10 SHIPPING ON ALL OTHER ORDERS.  NO CODE NEEDED.

COPYRIGHT @  THEGLOWTOCOL.COM 2020

by JENNY LEAZER-RAGOLIA. ALL RIGHTS RESERVED.

REFERENCE LINKS:
WHAT IS THE GLOWTOCOL?
TERMS OF USE & 
PRIVACY STATEMENT
SHIPPING & RETURNS
FAQ & POLICIES

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